So, you can check the operation status of Microsoft Services for Office 365 and try again. As this issue is related to Office online, it’s likely a case of services outage which could be region-specific or widespread. Check operation status of Microsoft Services.1] Initial checklistīefore you try the solutions below, you can do the following, and after each task see if you can create the document successfully without issues: ![]() Let’s take a look at the description of the process involved concerning each of the listed solutions. Disable Continuous Access Evaluation (CAE).Disable OneDrive sync for Office applications.If you’re unable to create new documents in Office 365 on your Windows 11/10 computer, you can try our recommended solutions below and see if that helps to resolve the issue on your system. ![]() Unable to create new documents in Office 365 Investigations shows that this issue occurs when you try to create documents in Office online via the Office 365 portal.
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